Privacy Policy

Privacy Notice for Patients and Visitors 01 June 2025

La Clinique Mauricienne values your privacy and is committed to protecting your personal data. This Privacy Notice outlines how we collect, use, store, and safeguard your personal information when you interact with our services as a patient, visitor, or through our website.

By accessing or using our website, booking appointments, or visiting our hospital, you acknowledge that you have read and understood this Privacy Notice.

1. What Information Do We Collect?

We may collect personal information directly from you, such as:

· For Patients: Your name, contact details, medical history, treatment information, insurance details, and billing information.

· For Visitors: Your name, contact details, and information related to your visit (e.g., visitor registration details).

· For Website Visitors: IP addresses, browser details, and other non-personal data collected through cookies to improve website functionality and user experience.

2. How Do We Use Your Information?

We use your personal information to:

· Provide medical care, treatment, and services.

· Communicate with you regarding appointments, treatments, and administrative matters.

· Process payments and manage billing.

· Ensure the safety and security of our hospital environment.

· Comply with legal, regulatory, and contractual obligations.

We do not use your personal data for marketing purposes without your consent.

3. How Do We Share Your Information?

We respect the confidentiality of your personal data and will not disclose it to third parties unless:

· We have obtained your consent.

· It is necessary for the provision of healthcare services, such as sharing information with medical professionals or insurance companies.

· It is required by law or to comply with legal obligations.

· It is necessary to protect the safety of you or others.

4. How Do We Protect Your Information?

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include secure storage, encryption, and restricted access.

While we take every precaution, no method of electronic transmission or storage is 100% secure, and we cannot guarantee complete security.

5. Your Rights

You have certain rights regarding your personal information:

· Access: You can request to see the personal data we hold about you.

· Correction: You can request corrections to any inaccurate or incomplete information.

· Deletion: You can request the deletion of your personal data under certain conditions.

· Restriction: You can request restrictions on how we process your data under certain circumstances.

· Objection: You can object to certain processing activities, including direct marketing (if applicable).

· Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at crm@lacliniquemauricienne.com.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies collect data such as IP addresses, browser types, and site usage to improve the functionality and performance of our website. You can manage cookie preferences through your browser settings.

7. How Long Do We Keep Your Information?

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Notice and to comply with legal and regulatory requirements.

8. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date at the top will be revised. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal data.

9. Contact Us

If you have any questions or concerns about how we collect, use, or protect your personal information, please contact us at:

La Clinique Mauricienne

Le Réduit, Réduit

454 3061

crm@lacliniquemauricienne.com